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Troubleshooting: Cannot Deploy to the iOS Device

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Go Up to iOS Mobile Application Development


To resolve this problem, look at these areas:

  1. Object Pascal only: If you have not run your iOS app on the iOS simulator, make sure you meet the following requirements:
  2. Make sure your iOS device is connected to your Mac by USB cable.
  3. Specify an iOS device platform as the target platform in the Project Manager.
  4. Complete the Provisioning page. (Your developer certificate is required for code signing.)
  5. Set the required Project Options for your iOS app:
  6. Make sure that the Xcode command-line tools are installed on your Mac. (Required for code signing your iOS app.)
  7. Upgrade Xcode if there is a newer version available. (Required after you upgrade your iOS device.)
  8. If you get an error dialog box with the error message "Unable to install package" followed by an error code, perform the appropriate steps as described here:
    • e800000e: The version of Xcode that is installed on your Mac does not support the iOS version of your device. Install a version of Xcode on your Mac that supports the iOS version of your device. After the upgrade, unplug and plug again your iOS device to your Mac.
    • e800001c: If the iOS simulator is running on your Mac, close the simulator and try to run your application on your iOS device again.
    • e800002d: The debug symbol found on your Mac does not match with the debug symbol found on your iOS Device.
    • e800003a: You are trying to install an application with the same name to a previously installed application in the target device, but signing the application with a different Developer Certificate. Appmethod tries to upgrade the existing application using a different developer certificate.
      • Uninstall the existing application in the target device, and try to run your application again.
      • In Project > Options > Provisioning, select the same Developer Certificate to sign your application.
    • e800007e: Your iOS device version is lower than the default minimum version.
      Select Project > Options > Object Pascal Compiler > Linking and change Minimum iOS version supported to the version of your iOS device. For example: 7.0. (If this does not work, you might need to acquire a newer iOS device.)
    • e8000080: You are trying to run your iOS application on an iOS device that does not match the iOS form factor (UIDeviceFamily) defined for your project. For example, you might be trying to run your iOS application on an iPad, but your application is configured to run on an iPhone only.
      Select Project > Options > Version Info and choose a UIDeviceFamily value that matches your iOS device. For example, choose iPhone & iPad to run your application on any iOS device.
    • e8000087: Your iOS device does not support the selected target platform architecture. This can happen when you try to run a 64-bit iOS application on a 32-bit iOS device. To get your application running on a device you must do either one of the following:
      • Change the target device to a 64-bit iOS device.
      • In the Project Manager, choose iOS Device - 32 bit as the target platform to run your application on any 32-bit iOS device.
      • Enable the Generate iOS universal binary file (armv7 + arm64) option to build your application so that it supports both 32-bit and 64-bit iOS devices. You can find this option in:
        • Project > Options > Object Pascal Compiler > Compiling > Other options (Object Pascal)
        • Project > Options > C++ Compiler > Advanced > Other options (C++)
    • e8000097: You have turned on Restrictions in the target iOS device, that prevent installing new applications in the device. For more information, see About Restrictions (parental controls).
      Turn off Restrictions in the target device, and try to run your application again.
    • e8008015: The target iOS device has not been provisioned with the provisioning profile that you configured in Appmethod.
      You can either provision the target device with the configured provisioning profile, or change the Appmethod project configuration to a different provisioning profile. See Completing the Provisioning Page.
      Ensure that your provisioning data in Appmethod matches your iOS developer account, and not your Mac developer account. Be specially careful when you specify your iOS developer certificate name.
    • e8008016: Possible causes are:
    • e8008018: Your certificate is out of date. Download a new version of your certificate.
    • e8008019: This error happens when you try to run an application built using the Ad hoc or Application Store platform configuration on an iOS device. To run your application on an iOS device, you must use the Development platform configuration instead. To generate your application package for ad hoc distribution or for submission to the App Store, you must deploy your application:
  9. If you get an error dialog box with the error message "Unable to locate DeviceSupport directory matched with connected device info":
  10. If you get an error dialog box with the error message "Application bundle should have Info.plist inside", select Project > Build > ProjectName to regenerate the Info.plist file.
  11. If you get an error dialog box with the error message "The program being debugged is not being run", restart both your iOS device and your Mac.

If you see an error entry with an error code in the Messages tool window, on the bottom of the Appmethod interface, select that entry and press F1 to open the help for that error.

Synchronizing the Xcode with Your iOS Device

You need to ensure that the Xcode that is installed in the Mac supports the iOS version of the iOS device, and that they are synchronized. To do so, follow these steps:

  1. Unplug your iOS device from the Mac.
  2. Open Xcode on your Mac.
  3. From the main menu, select Window, Devices.
  4. Attach your iOS device back to the Mac.
  5. On the Devices window, select your iOS device on the left-hand side of the window.
  6. Wait for the loading wheel OSX Loader Wheel.png to disappear. When it does, you can close Xcode and try to run or debug your application again.

For more information, see these help topics

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